3 key reasons to consider outsourcing your IT support

If you run a small to medium-sized business then the decision to employ an in-house IT department or outsource your IT support is critical. Many senior managers thinking about business IT support opt to go the outsourcing route due to the many superb operational benefits it brings.

If you are wondering if outsourced IT support is for you, then the below points may help make your mind up.

1. Slash your costs

There is no doubt that IT plays an ever more crucial role in the business world. Most companies realise this, but they also want to get the best value they can in terms of how to look after this side of their organisation. This is especially true for smaller businesses who may not have the extra cash flow to spend on employing a permanent in-house IT manager or team. Getting quality, outsourced IT support means that you still get expert help to keep you online but at a fraction of the cost.

2. Cuts down on recruitment processes

For most companies, the recruitment process can be a time-consuming and tricky undertaking. There is also the risk that once you have carried out the interviews you will not find anyone suitable or the person you do employ for your in-house IT support is not up to the job. You can easily avoid all this hassle by choosing outsourced IT support help from a professional company. Not only do you not have to spend weeks conducting interviews but you also can be assured of their skill and effectiveness.

3. Pro-active issue resolution

You may currently run your small to medium businesses IT support on the basis that you find out about a problem when something goes wrong! The problem with this is that it is purely reactive and by the time you have found out about it, your productivity is already being affected. When you use outsourced IT support, they will actually pro-actively deal with issues before they become a problem, enabling your business to run with no breaks in service.

If you would like more information on why outsourcing your IT support makes perfect sense, then contact Nimbus CS today. With over 15 years experience in the industry, we can make sure your IT needs are always taken care of.

Is there a BYOD hole in your network security?

Is there a BYOD hole in your network security?

BYOD is great if we’re talking about bringing your own drink to a cosy local restaurant, but the aftermath of ‘bring your own device’, can be a lot more troublesome than a hangover. So here’s a quick guide to avoiding your very own BYOD IT hangover.

More and more companies are allowing their employees to bring their own devices into the office. While this can lead to happier employees and significant savings on IT costs, it can also unleash a wave of computer security problems unless you manage these devices carefully. While every office is different, there are a number of common sense steps that you can take to ensure that your employees’ devices don’t cause havoc on your network. Here are a few steps that you should take to avoid a cyber security headache.

Educate your employees

It’s all too easy to fall into the trap of thinking that everyone knows about the most common IT security risks. Unfortunately, this is rarely the case. Before you allow employees to connect their devices to your network, make sure they know about the most common cyber security pitfalls. There are a number of online learning courses that can help them with this or you could decide to arrange a training day in your office. It’s also important to make sure you refresh this training regularly as threats evolve and memories fade.

Set up a separate network

If at all possible, don’t let your employees connect their devices to the same network as your company’s computers, especially if they’re connecting phones or other devices that are solely used for personal purposes. By creating a separate, walled-off network, you reduce the risk of any security breaches impacting your own IT systems. This is especially important if you store any customer or employee data on your computers as the consequences of a data protection breach can be very severe.

Keep things up to date

Many of us are guilty of ignoring software updates and constantly clicking the ‘Remind me Later’ button. This cannot be the case when your employees connect their own devices to your network. Unless they’re running the latest version of their operating system, with all relevant security updates, don’t allow them to connect their device to your network. This may seem like a harsh approach, but it’s a good way of protecting your systems from damage.

Taking these steps does not guarantee that you won’t face any BYOD cyber security issues but it will help you to avoid some common pitfalls and problems that are associated with new devices logging on to your network. Contact Nimbus CS if you would like us to help in controlling your BYOD issues.

Do you still have an in-house IT department?

Greybeards will remember the days of local IT support. A couple of people sitting in the basement fixing power supplies and swapping RAM. But those days are long gone. Business startups in the 21st-century can search for a list of absolutely must-have departments, necessary if a growing company is to make the transition to a departmentalised organisation. HR? Yes. Finance and Accounting? Yes. Sales and Marketing? Absolutely. But no IT department. Why, when IT is at the core of almost everything we do now? Don’t we need those people to run to our desktop when we can’t find the command for ‘bold’?

Times change

Twenty-five years ago the personal computer was in its infancy. It was two things; slow and expensive. Nevertheless, it enabled a business to become more productive and so the IT dept was created to manage these devices when they went wrong. Which they did, reliably enough. But modern cultural and technological changes have led to a shift away from localised IT. Your workforce used PCs in the classroom and are now completely cross-platform using, PC, Apple and Android technology every day, at home and work. The admin desktop PC is now a tablet or a smartphone, probably even hosted with no more cost than a rental agreement. Cloud technology replaces the back office server. But you’re still spending money on replacing hardware and software. Isn’t there an alternative?

No more IT crowd

In January 2018 the average salary for a qualified IT technician fell by more than 8% reflecting a drop in demand for IT services. More and more SMEs (Small and Medium Enterprises) are moving the cost of local support to an outsourced supplier. Doing so enables resources to be freed up for other things. Outsourced IT will have a wider IT knowledge than a small IT department and be capable of responding decisively to complex threats such as a breach of IT security. And above all, an outsourced IT department is less expensive to run than a local one.

Every business needs support. Outsourcing your IT is the logical way forward in an exciting, yet complex IT world with more threats than ever before. To find out how we can help, get in touch with us at Nimbus CS.

Why cloud storage can be ideal for start-up businesses

Why cloud storage can be ideal for start-up businesses

Increasingly new start-up businesses are turning to cloud storage to manage their company data. The method has already been spearheaded by big corporate names such as Google, Microsoft and Facebook. Even banks have followed the trend. So it’s understandable that smaller business fish will want to follow the colossal corporate behemoths. “The Cloud” has become a confusing buzzword. It can be an easily confusing term. It basically means that rather than relying on expensive internal hardware to store data it is instead uploaded and accessed via the internet.

Outsourcing has become a popular procedure in the business world. Cloud storage is in some ways a form of outsourcing a businesses hardware space.

The method has universal compatibility. Cloud storage is available on both Mac and PC hardware as well as iOS and Android devices. Rather than attaching heavy files in an email to a team member, the sender can simply attach a link to the material in question. This bypasses any issues relating to internal storage space. The data is not on the company hardware system but instead available to access via the internet. The data is uploaded to an intricate remote network.

This method of storage can be ideal for start-up owners because of its cost-effectiveness. The operating costs of running an internal network are great. By avoiding these costs, a business can pump funds into other areas and become a more productive and successful company.

However, one serious issue cloud storage users have to contend with is security vulnerabilities. If confidential information is uploaded to the cloud (such as project plans or employee medical history) it is important for company leaders to be aware of the dangers of hacking. In order to keep this sensitive data safe, it is crucial to consult an IT security specialist. Getting advice on computer support and cyber security from a reputable, reliable company can be invaluable. Cloud computing is the ideal choice of data storage for start-up business leaders. It’s best to harness it’s economical and convenience benefits while also receiving guidance from tech specialists on network safety.

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