As technology becomes more advanced, cyber crime becomes more prevalent. With the average business handling a variety of highly sensitive data, from employee details to customer payment information, cyber security is of the utmost importance
Failure to invest in adequate computer security carries these potential consequences, among others:
Damage to brand image
One of the more comparatively manageable consequences of a cyber-security breach is the toll it’ll take on your brand image. Customers will have a decidedly more negative view of your business in light of a cyber security breach being discovered and publicised.
Would you spend your money with a business that you didn’t think was safe? No, and nor will your customers. In a marketplace packed with fierce competition, your customers won’t have to go far to find a more secure alternative. This could cause your business lasting and severe damage.
Cyber-criminals are very good at keeping up with the latest news in the world of cyber security. They’ll know very quickly if your business has been subject to an attack, which will draw them like sharks to a drop of blood. Your business will be at its most vulnerable in the immediate aftermath of a cyber attack.
Perceived vulnerability will draw cyber criminals to try and test your computer security. In the wake of a security breach, you’ll likely be scrambling to try and re-secure your business. While your attention is consumed in one area, it’s the perfect opportunity for them to slip through the cracks elsewhere.
Possible legal issues
Arguably the more severe implications of cyber crime come when you consider the legal implications. Your business could well be subject to specific legislation – this lays out the minimum steps you must take in order to ensure the security of the confidential data your business stores.
The direct consequences of this vary. It could be as simple as a fine, which while undesirable isn’t going to be the end of the world. For a more serious breach, however, you could be liable for prosecution and even jail time if the breach is severe enough.
Unfortunately cyber security is not an optional investment for any business, it’s essential.
Businesses of any size now use such a variety of different applications and devices that it’s really no wonder IT departments are overstretched. Outsourcing your IT help desk is one way to ensure the IT professionals in your organisation have the available time and ability to focus on the core IT targets of the business.
Challenges for business IT departments
Much of today’s business environment is dominated by the needs for digital transformation, enhanced cyber security and the introduction of cloud-based solutions. All these new technologies take time to implement and involve complex learning curves and added skills.
Members of IT teams tend to run on adrenaline as they cope with requirements to cut costs, increase productivity and enhance services, all at the same time. Outsourcing IT help desk services can be a reliable solution to the problem faced within IT: that there really aren’t enough hours in the working day.
Expert IT services within contemporary businesses can truly help transform the company and ensure solid growth. And, when help desk services are outsourced to reliable computer support providers, the increased agility of IT teams can be significant.
Ways Nimbus CS business IT support can help your company
The expert team at Nimbus CS can offer the comprehensive outsourced help desk support needed to ensure all your end users receive IT support when needed. Let us handle support calls related to all your business applications and devices, so your teams can focus energy on achieving IT business targets.
IT help desk support from Nimbus CS can be tailored to meet your requirements exactly and benefits include:
- the ability for internal IT teams to focus on all core business needs
- scaled support to cover peak times for your help desk service
- quicker delivery of new business applications throughout the entire organisation
- outsourced IT help desk functions can be cost-effective and provide greater levels of business IT efficiency
Our clients receive all the monitoring tools required to ensure the accuracy of the service and complete information about all calls fielded. Where help desk calls need to be escalated back to IT departments, we prioritise them to ensure individual downtime is limited.
Nimbus CS provide a wide range of managed services for business. Get in touch today for more details.
Outsourcing your IT support carries a variety of benefits, however you’re only going to enjoy those benefits if you choose the right support provider to work with. Businesses will often make key mistakes when trying to find the right IT business support provider, so make sure you’re able to avoid them.
Rushing into an arrangement
As with all aspects of your business, one of the worst things you can do when trying to find an organisation to provide you with IT support is rush. Time spent researching your options and potential service providers is never wasted: make sure you remember that.
IT support depends on a relationship forming between the service provider and the business they’re supporting. Choosing the wrong organisation for you will result in poor quality service which will ultimately harm your business. There should be no rush: IT support is essential but take your time if you want to reap the rewards.
Not understanding your needs
You’ll make the consultation process go a lot faster and smoother if you already have a general understanding of your business IT requirements before making the first contact with a potential business IT support provider. That’s not to say you need to understand everything implicitly, however.If you have the ability to offer up some key areas you feel you need the most support with, you’ll be giving your IT specialist a clear indication of where to focus their efforts. Ultimately this means they will be able to provide you with more efficient support.
Thinking you can go it alone
The lure of keeping overheads down often leads businesses to attempt to manage their IT in-house, which is a poor idea for a variety of different reasons. One reason is that managing IT requirements is a highly specific skill which requires specialist training.
Even if you do understand your IT system implicitly, you’re still going to need to invest valuable time, equipment, and resources to manage it all. Those resources are all vital and could be better spent trying to build your business profile, without devoting valuable hours to necessary IT tasks.
You can get in contact with Nimbus CS here.