It’s a no-brainer that IT is an essential part of any business. As it’s used to improve customer service, manufacturing, human resource management, transport, communication, and so much more.
However, running an internal IT department can be tedious and heavy on the balance sheets. For this reason, many businesses turn to IT support companies for quality and professional services. But with so many options out there, choosing the right service can be somewhat tricky.
So we’ve put together a checklist to help you make the right decision.
Do they have a good reputation?
As with any other long-term business relationships, you need to do your homework before signing that dotted line. Here, you are looking for real customer reviews and recommendations. Most of them are available online, but you can always contact the company and ask for a list of clients in your line of business.
Does the IT Company have experience with your workstations and servers?
Sometimes, companies may use Linux or Mac OS on their systems. And that’s fine, but does the potential IT service provider have experience with those operating systems? Though IT guys are considered universal, their experience with your systems is very important.
How does their Response time look like?
An IT company may offer excellent customer service and support for your technologies but fail to deliver timely solutions when you really need them. Therefore, ask for a service level agreement that shows how fast they can resolve issues. But still, response time depends on the level of support you are willing to pay for. Options include:
- Pay-as-you-go support
- Break-fix support
- Managed service support
- Certifications and partnerships
Reputable IT support companies always have connections with all the big names in the tech industry. For example, if you work with Windows, look out for partnerships between Microsoft and the IT company. That way, you are assured that no system hiccup will be too difficult to resolve. Also, consider partnerships with hardware manufacturers like Dell and HP.
Over to You
Nimbus CS is an IT company operating in the United Kingdom that meets all of the above requirements. We have handled email, networks and computer solutions for numerous clients, and we look forward to hearing from you.