As technology becomes more advanced, cyber crime becomes more prevalent. With the average business handling a variety of highly sensitive data, from employee details to customer payment information, cyber security is of the utmost importance
Failure to invest in adequate computer security carries these potential consequences, among others:
Damage to brand image
One of the more comparatively manageable consequences of a cyber-security breach is the toll it’ll take on your brand image. Customers will have a decidedly more negative view of your business in light of a cyber security breach being discovered and publicised.
Would you spend your money with a business that you didn’t think was safe? No, and nor will your customers. In a marketplace packed with fierce competition, your customers won’t have to go far to find a more secure alternative. This could cause your business lasting and severe damage.
Cyber-criminals are very good at keeping up with the latest news in the world of cyber security. They’ll know very quickly if your business has been subject to an attack, which will draw them like sharks to a drop of blood. Your business will be at its most vulnerable in the immediate aftermath of a cyber attack.
Perceived vulnerability will draw cyber criminals to try and test your computer security. In the wake of a security breach, you’ll likely be scrambling to try and re-secure your business. While your attention is consumed in one area, it’s the perfect opportunity for them to slip through the cracks elsewhere.
Possible legal issues
Arguably the more severe implications of cyber crime come when you consider the legal implications. Your business could well be subject to specific legislation – this lays out the minimum steps you must take in order to ensure the security of the confidential data your business stores.
The direct consequences of this vary. It could be as simple as a fine, which while undesirable isn’t going to be the end of the world. For a more serious breach, however, you could be liable for prosecution and even jail time if the breach is severe enough.
Unfortunately cyber security is not an optional investment for any business, it’s essential.
Businesses of any size now use such a variety of different applications and devices that it’s really no wonder IT departments are overstretched. Outsourcing your IT help desk is one way to ensure the IT professionals in your organisation have the available time and ability to focus on the core IT targets of the business.
Challenges for business IT departments
Much of today’s business environment is dominated by the needs for digital transformation, enhanced cyber security and the introduction of cloud-based solutions. All these new technologies take time to implement and involve complex learning curves and added skills.
Members of IT teams tend to run on adrenaline as they cope with requirements to cut costs, increase productivity and enhance services, all at the same time. Outsourcing IT help desk services can be a reliable solution to the problem faced within IT: that there really aren’t enough hours in the working day.
Expert IT services within contemporary businesses can truly help transform the company and ensure solid growth. And, when help desk services are outsourced to reliable computer support providers, the increased agility of IT teams can be significant.
Ways Nimbus CS business IT support can help your company
The expert team at Nimbus CS can offer the comprehensive outsourced help desk support needed to ensure all your end users receive IT support when needed. Let us handle support calls related to all your business applications and devices, so your teams can focus energy on achieving IT business targets.
IT help desk support from Nimbus CS can be tailored to meet your requirements exactly and benefits include:
- the ability for internal IT teams to focus on all core business needs
- scaled support to cover peak times for your help desk service
- quicker delivery of new business applications throughout the entire organisation
- outsourced IT help desk functions can be cost-effective and provide greater levels of business IT efficiency
Our clients receive all the monitoring tools required to ensure the accuracy of the service and complete information about all calls fielded. Where help desk calls need to be escalated back to IT departments, we prioritise them to ensure individual downtime is limited.
Nimbus CS provide a wide range of managed services for business. Get in touch today for more details.
Outsourcing your IT support carries a variety of benefits, however you’re only going to enjoy those benefits if you choose the right support provider to work with. Businesses will often make key mistakes when trying to find the right IT business support provider, so make sure you’re able to avoid them.
Rushing into an arrangement
As with all aspects of your business, one of the worst things you can do when trying to find an organisation to provide you with IT support is rush. Time spent researching your options and potential service providers is never wasted: make sure you remember that.
IT support depends on a relationship forming between the service provider and the business they’re supporting. Choosing the wrong organisation for you will result in poor quality service which will ultimately harm your business. There should be no rush: IT support is essential but take your time if you want to reap the rewards.
Not understanding your needs
You’ll make the consultation process go a lot faster and smoother if you already have a general understanding of your business IT requirements before making the first contact with a potential business IT support provider. That’s not to say you need to understand everything implicitly, however.If you have the ability to offer up some key areas you feel you need the most support with, you’ll be giving your IT specialist a clear indication of where to focus their efforts. Ultimately this means they will be able to provide you with more efficient support.
Thinking you can go it alone
The lure of keeping overheads down often leads businesses to attempt to manage their IT in-house, which is a poor idea for a variety of different reasons. One reason is that managing IT requirements is a highly specific skill which requires specialist training.
Even if you do understand your IT system implicitly, you’re still going to need to invest valuable time, equipment, and resources to manage it all. Those resources are all vital and could be better spent trying to build your business profile, without devoting valuable hours to necessary IT tasks.
You can get in contact with Nimbus CS here.
It’s a no-brainer that IT is an essential part of any business. As it’s used to improve customer service, manufacturing, human resource management, transport, communication, and so much more.
However, running an internal IT department can be tedious and heavy on the balance sheets. For this reason, many businesses turn to IT support companies for quality and professional services. But with so many options out there, choosing the right service can be somewhat tricky.
So we’ve put together a checklist to help you make the right decision.
Do they have a good reputation?
As with any other long-term business relationships, you need to do your homework before signing that dotted line. Here, you are looking for real customer reviews and recommendations. Most of them are available online, but you can always contact the company and ask for a list of clients in your line of business.
Does the IT Company have experience with your workstations and servers?
Sometimes, companies may use Linux or Mac OS on their systems. And that’s fine, but does the potential IT service provider have experience with those operating systems? Though IT guys are considered universal, their experience with your systems is very important.
How does their Response time look like?
An IT company may offer excellent customer service and support for your technologies but fail to deliver timely solutions when you really need them. Therefore, ask for a service level agreement that shows how fast they can resolve issues. But still, response time depends on the level of support you are willing to pay for. Options include:
- Pay-as-you-go support
- Break-fix support
- Managed service support
- Certifications and partnerships
Reputable IT support companies always have connections with all the big names in the tech industry. For example, if you work with Windows, look out for partnerships between Microsoft and the IT company. That way, you are assured that no system hiccup will be too difficult to resolve. Also, consider partnerships with hardware manufacturers like Dell and HP.
Over to You
Nimbus CS is an IT company operating in the United Kingdom that meets all of the above requirements. We have handled email, networks and computer solutions for numerous clients, and we look forward to hearing from you.
One of the most infamous cyber security threats over recent years has been ransomware. This is malicious software that uses encryption and holds your network or server data for ransom, where the criminal or criminals demand that you pay a certain amount of money for your data to be released and resorted. Like the vast majority of cyber security threats, ransomware is often able to access a device through a hole in the security network, usually by posing as a harmless file and getting an unsuspecting individual to download it. Ransomware has recently been in the news across the world, holding banks, medical institutions and big businesses to ransom.
However, by following a few simple rules, you can significantly reduce the likelihood of ransomware finding its way onto your businesses’ network.
1. Only pay the ransom as a last resort.
There is no guarantee that the hackers will release your data once you have paid, and paying these criminals only encourages and funds them to continue attacking vulnerable people and companies.
2. Ensure you always have your data backed up.
By conducting regular offline or remote backups of your data, you can ensure that you won’t lose anything important even if your data does become encrypted and withheld from you by ransomware.
3. Ensure your employees are fully trained to be aware of scams.
It’s not just ransomware they need to be on the lookout for, but phishing scams, as well as anything that attempts to get them to download files or provide sensitive information. Establish a system where employees are aware of how these scams are often presented, and establish a culture where asking for second opinions and verifying these links is actively encouraged.
4. Make sure all programmes are fully updated.
When software tells you that an update is available, it is common that this update helps to make the software more secure, rather than just adding additional program features. As such, always update your software when prompted.
At Nimbus CS, we pride ourselves on providing full and comprehensive IT support to medium and large business from a whole variety of industries. For more information about our services, get in touch on +44 28 900 800 30 or +353 1901 2099 , you can also contact Nimbus CS using this link.
Any kind of business that operates across the UK knows how important cyber-security is now. Making sure that your IT servers and systems are robust enough to deal with any threat is vital to your business. This will not only help to protect your systems from being infected with malware or viruses but it will also keep the sensitive data you store on them secure.
But how can you be sure that your IT security arrangements are up to scratch? That is where an IT security health check comes into its own.
How can this help protect your business?
In simple terms, a thorough cyber-security health check will review your current IT security and the arrangements you have in place to keep any malicious attacks out. This can be done by in-house IT staff if you have them but many businesses will employ a professional third party to get a second opinion. Here are a few reasons why they make perfect sense for any size of business.
Helps to spot gaps
One problem that many businesses face when it comes to staying safe online is there may be gaps in their defences. They will in all probability not know that these gaps are there, which leaves them wide open to future attack. An IT security check will help to spot whether your router, firewall or other measures are at risk so you can get it sorted out.
You have probably heard enough about GDPR to last a lifetime, but it does have an impact here too. The onus is on businesses now to do all they can to protect any personal data they hold on their IT systems. A security review will ensure that you are doing this and in a way that can be proved.
Another great reason to get your IT security checked is that you can also use it as a reminder to staff of their responsibilities. When they see the importance that you put on keeping the various company servers and systems safe, they will be more committed to doing their bit also.
Contact Nimbus CS today. If you would like to get the most comprehensive and expert IT security check around, give us a call today. We can help review your current security measures and fine tune them to ensure they are as robust as possible. Nimbus CS operates all across the UK and can help any size of business who needs some extra guidance.