Hiring IT support can be a huge benefit for your business. Not only does it allow you to make vital business savings, but it can allow you to get the best from your computer network, allowing you to be more productive.

However, when seeking out IT support from outsourcing providers, a number of mistakes can be made. Here are the most common mistakes businesses make, and how you can avoid them for a better relationship and more fulfilling service.

1. Going for the cheapest option

In today’s gig economy there are numerous options available when it comes to finding IT support. However, not all are equal. The cheapest options aren’t good for your business. Sometimes they’re foreign based and have different cultures, expectations and resources than you need.

In addition, the cheapest options often mean they aren’t investing in their own infrastructure. They might also not be so tight on EU or UK legislation when it comes to security and data privacy. You should always be looking for a competitive price, but one that offers you a quality service as well.

2. Thinking IT support is a short-term service

There are numerous businesses who contact IT support providers looking for a quick, short contract, break-fix or PAYG. However, this can often leave your business losing out technically and opening up your company to risk.

Long-term contracts offer stability for your IT network that enable it to continuously improve and not feel like a hotchpotch of systems melded together. In addition, one long-term vendor can offer you better security assurances than lots of different vendors who might not know that other vendors haven’t implemented important security updates.

3. Not having a manager

While you’re outsourcing your IT needs, it doesn’t mean you can’t have an IT manager. You still need someone in your business who manages the computer networks, making decisions and giving direction to your IT support team. This person can also give feedback to the other leaders in the business.

Having an IT manager also allows for better, more consistent communications as everything will go through them. It also helps the IT support vendor as they have a single person to contact, with whom they can build a long-term, successful working relationship that will only benefit your computer network.

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