Key Skills

• Strong organisational skills with the ability to manage competing priorities
• Excellent attention to detail
• Confident using systems and tools, with the ability to learn new ones quickly
• Strong written and verbal communication skills
• Experience handling inbound and outbound customer telephone calls, adept at managing queries and resolving issues for high satisfaction.
• Able to work independently with initiative and self-motivation, as well as collaborating effectively within a team.
• Handles confidential information with discretion, managing sensitive data according to organisational policies.

Desirable Experience

• Experience supporting multiple products or services
• Experience working in an environment with new and evolving processes
• Resilient under pressure — remains calm remains calm and effective during busy periods
• Team oriented but independent — able to work collaboratively while also managing own workload
• Experience of working across the multiple departments effectively

Personal Attributes

• Proactive and adaptable approach to work
• Strong sense of initiative and responsibility
• Commitment to continuous professional development
• Collaborative mindset and willingness to support colleagues across all levels

What's in it for you?

• Competitive salary DOE
• Flexible hybrid working set up – state-of-the-art technology to aid working from home.
• Industry leading training and personal development
• Private Health Insurance
• Company Pension Plan
• Flexible Holiday Benefits
• Professional development plan
• Fully funded training and development opportunities
• Active staff social committee – regular team events, lunches and teambuilding days.
• Regular salary and performance reviews
• Opportunity for career progression and working within a dynamic and fast paced environment where no two days are ever the same

Benefits

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Work from home

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Work Location: Hybrid remote in Belfast BT3 9LE