We offer a range of support services to our customers, all aimed at controlling costs, saving time, reducing downtime and de-risking IT for your business.
In addition our support services allow both internal IT departments and management to focus on delivering their core business functions, rather than resolving issues.
Depending on the support service you choose, we can remove the need to train up internal resources to deliver support or provide a round-the-clock IT helpdesk.
Our Managed IT Service gives you Proactive, Responsive and Expert IT Support to suit the unique needs of your business.
Underpinned by our Service Management team who deliver continual service improvement to ensure ongoing value to our customers.
Our service desk is our central point of contact for co-ordination and escalation. This team of skilled and expert technical specialists have extensive knowledge of multi-vendor technologies and with our world class suite of management and monitoring tools enables our team to proactively monitor your IT systems 24x7x365 ensuring Nimbus are alerted to any problems immediately and problems resolved before they affect your business productivity.
Our Service Management team of expert Service Delivery and Technical Account Managers ensure our customer’s needs are at the heart of everything we do.
Delivering business critical services is a key priority for any IT department, including ensuring that the full IT environment is supported effectively and efficiently. But this can be complex and time consuming for many organisations.
Our Infrastructure Support service can consolidates multiple support contracts across multiple vendors by leveraging our highly skilled and experienced experts to support core infrastructure including Virtualisation, Servers, Network Switching, Firewalls, Cloud and Backups 24x7x365
Our Ad Hoc IT support gives you access to our highly skilled technical team in a flexible way that suits your business.
It can be ideal for businesses with either minimal IT support requirements or for organisations with their own IT function who need extra skilled IT resources.
This can benefit your business / IT Department by:
Our Smart Hands Service compliments and extends your on-site IT presence by leveraging our team of technical experts.
We ensure prompt response times to address problems that might occur with your servers and systems by providing onsite IT support, installations, and equipment troubleshooting assistance.
CEORead Success Story