Goal
Ensure their IT allowed visitors and corporate events to receive a five-star experience
Primary Service
Outcomes
- Maximise uptime of systems
- Proactive managed support
- Roadmap IT systems in line with growth
Titanic Belfast is the world’s largest Titanic visitor experience attracting more than six million visitors and corporate events from over 145 different countries since opening in 2012. Employing almost 300 people, the award winning attraction has contributed almost £350 million to the local economy.
Due to its phenomenal growth and success, Titanic needed IT that allowed them to provide a world class experience to both visitors and corporate events.
They needed to ensure their IT provision was able to support and maintain all core infrastructure including server, network and wifi 24×7 to avoid unnecessary downtime. To provide a five-star service for users Titanic needed an experienced onsite IT team in the building that could support and enhance all front of house functions including ticketing, retail, hospitality and exhibition space.
“Nimbus have been providing a fully outsourced managed IT service for us since 2014 both in terms of our own IT requirements and those of our clients. We have been delighted with the way in which Nimbus staff have integrated into our team, the service levels provided are exceptional and are an excellent fit for the standards that we set at Titanic Belfast.”
Judith Owens
CEO
Solutions
- Support and Managed IT
- Server Infrastructure Replacement
- Office 365 Implementation
- Data Recovery Planning
The Managed Service solution presented a blended approach, incorporating proactive 24×7 maintenance, support and monitoring of all core infrastructure whilst also providing full-time onsite technical experts who support the day to day operation of the business and really get to know how the business operates, also leveraging on the wide range of technical expertise within Nimbus.
As part of the managed service, we worked with Titanic Belfast to develop an IT roadmap which applies a risk and proposed service improvement to all IT functions. Understanding the risk enables Titanic to make correct and appropriate decisions in relation to the IT environment thus ensuring the highest level of service is provided to staff, visitors and corporate events.
Nimbus provided a cost-effective solution to ensure Titanic’s investment in their IT infrastructure would be both scalable and future proof.
By virtualising their Servers, Nimbus were able to reduce the number of new physical servers required by more than 50% reducing up front hardware & licensing costs significantly as well as the ongoing costs of powering, cooling and maintaining large servers.
Nimbus’ Virtual Server Tech refresh has eliminated downtime and provided a future proof investment for the business.
Nimbus led the smooth migration of Titanic’s legacy email system to Office 365 ensuring all crucial live and archive email data was successfully transferred to the Office 365 platform with no downtime or business impact.
Users now benefit from the full functionality of Office 365 including full accessibility to email on any device, file and folder storage in the cloud through Sharepoint, advanced email security including a daily backup of 365 data. All Office applications such as Word, Excel and Outlook are always kept fully up to date with the latest version at all times and now able to take advantage of all the benefits Microsoft Teams can offer.
As a strategic partner Nimbus have guided Titanic through a comprehensive risk assessment of their systems and procedures, putting in place robust Daily Backups and Disaster Recovery planning to ensure the ongoing protection of data and systems.
“The solution implemented has increased confidence in the daily IT function within the business, the capability server virtualisation, power of the cloud and a robust disaster recovery plan. Titanic are assured that common risk areas are continually reviewed, with experts onsite to deal with any daily tasks that ensure all visitors and guests have an enjoyable experience while visiting.
Through a close working partnership with Titanic, we have implemented solutions that have given Titanic the confidence and assurance that their IT function and security meets the growing demand of their visitors, corporate events and staff. Titanic are the catalyst for Tourism in Northern Ireland and we are proud to provide their IT solutions to facilitate this.”
Gareth McAlister
Managing Director, Nimbus
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