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    • Proactive, Responsive and Expert IT Support
    • Delivering Business Critical Services
    • Ad Hoc Access to our highly skilled technical team
    • Extend your on-site IT presence

    A good fit for your business

    We offer a range of IT support services to our customers, all aimed at controlling costs, saving time, reducing downtime and de-risking IT for your business. In addition our support services allow both internal IT departments and management to focus on delivering their core business functions, rather than resolving issues. Depending on the support service you choose, we can remove the need to train up internal resources to deliver support or provide a round-the-clock IT helpdesk.

    How We Help?

    • Managed IT Support
    • Infrastructure Support
    • Ad Hoc Support
    • Smart Hands

    Managed IT Support

    Our Managed IT Service gives you Proactive, Responsive and Expert IT Support to suit the unique needs of your business.

    Underpinned by our Service Management team who deliver continual service improvement to ensure ongoing value to our customers.

    Our service desk is our central point of contact for co-ordination and escalation. This team of skilled and expert technical specialists have extensive knowledge of multi-vendor technologies and with our world class suite of management and monitoring tools enables our team to proactively monitor your IT systems 24 x 7 x 365 ensuring Nimbus are alerted to any problems immediately and problems resolved before they affect your business productivity.

    Our Service Management team of expert Service Delivery and Technical Account Managers ensure our customer’s needs are at the heart of everything we do.

    Infrastructure Support

    Delivering business critical services is a key priority for any IT department, including ensuring that the full IT environment is supported effectively and efficiently. But this can be complex and time consuming for many organisations.

    Our Infrastructure Support service can consolidates multiple support contracts across multiple vendors by leveraging our highly skilled and experienced experts to support core infrastructure including Virtualisation, Servers, Network Switching, Firewalls, Cloud and Backups 24x7x365

    Ad Hoc Support

    Our Ad Hoc IT support gives you access to our highly skilled technical team in a flexible way that suits your business.

    It can be ideal for businesses with either minimal IT support requirements or for organisations with their own IT function who need extra skilled IT resources.

    This can benefit your business / IT Department by:

    • Freeing up your existing IT teams valuable time to focus on day to day issues
    • Extending your IT capabilities
    • Having a quick resolution of incidents with proactive monitoring
    • Holiday and Sickness Cover
    • Leveraging specialised technical knowledge
    • Keeping your team up to date with industry updates and new technologies
    • Project support
    • IT Strategy Support

    Smart Hands

    Our Smart Hands Service compliments and extends your on-site IT presence by leveraging our team of technical experts.

    We ensure prompt response times to address problems that might occur with your servers and systems by providing onsite IT support, installations, and equipment troubleshooting assistance.

    Nimbus have been providing a fully outsourced managed IT service for us since 2014 both in terms of our own IT requirements and those of our clients. We have been delighted with the way in which Nimbus staff have integrated into our team, the service levels provided are exceptional and are an excellent fit for the standards that we set at Titanic Belfast.

    Judith Owens

    CEO

    Read Success Story

    Are you looking for additional IT support?

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