Our Technical Teams of infrastructure, security and network specialists are the ideal solution for organisations who need assistance on IT design and Implementation projects, work along with your existing team or provide smart-hands support for all your infrastructure day or night.
Nimbus’s Technical Resource service help our clients reduce costs, gain efficiencies, flexibility and scalability with an award winning team of experts and software toolsets managed through our dedicated service desk.
This option provides an onsite technical specialist on a full-time basis of five days per week. The resource acts as part of the customer team and works directly with the team on all areas of IT services while reporting into the Head of IT or relevant authority.
This option provides a remote team of our infrastructure specialists with priority and dedicated access during business hours. There is a lead consultant who is the primary point of contact who would report into the Head of IT or relevant authority
This option provides a mix of onsite and remote support by combining an agreed number of days per week at the client site and the other days facilitated remotely during business hours. There is a lead consultant who is the primary point of contact who would report into the Head of IT or relevant authority.
Agreed onsite days can be used for whatever the business requires (support, meetings, project, moves and changes)
Unlimited incidents could be raised for support via telephone, email or remote assistance
Nimbus have provided infrastructure and smarthands assistance in our European Headquarters in Ireland for a number of years and we have a lot of confidence in all of their technical ability, from moves and changes to implementing and configuring new services in our Global Network they have yet to fail in delivering a world class service.
Jesse Adams, Global Head of Infrastructure, Symantec Enterprise